Shipping policy

SHIPPING POLICY

UK Sealed Units Ltd — Shipping Policy Last updated: August 2026

Order Processing & Lead Times

All products supplied by UK Sealed Units Ltd are manufactured to order. Standard lead times are as follows:

  • Juliet Balconies: 10–12 working days from order confirmation
  • Flat Roof Skylights (Double & Triple Glazed): 4–7 working days from order confirmation
  • Replacement Double Glazed Units: 3–7 working days from order confirmation
  • Bespoke Glass Units: 1–3 weeks from order confirmation, depending on specification and complexity
  • Windows & Doors (UPVC & Aluminium): 1–2 working weeks from order confirmation
  • Shower Glass & Mirrors: 5–10 working days from order confirmation

Lead times begin from the point of order confirmation, not from the date of payment. For bespoke or complex orders, we will confirm your specific lead time with your quotation.

Delivery Zones & Charges

Free Delivery Zone (London & surrounding areas):Free delivery is available to the following postcode areas: HA · NW · WD · UB · TW · W · SW · EN · N

Nationwide UK Delivery: Delivery is available to all other UK mainland postcodes. An additional delivery charge applies, which will be confirmed at the time of quotation or checkout. Delivery charges vary depending on the size, weight, and destination of your order.

If you are unsure whether your postcode qualifies for free delivery, please contact us before placing your order and we will confirm your delivery cost upfront.

We do not currently deliver to: Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, or international addresses. Please contact us to discuss options.

Delivery Method

All glazing products are delivered by specialist pallet courier or our own delivery vehicles, depending on your location and order size. Glazing products are large, heavy, and fragile — they cannot be delivered by standard parcel courier.

Important — Delivery Day Preparation: Please ensure you have at least two people available and ready on the date of delivery to safely offload your unit(s) upon arrival. Our drivers are not always able to assist with offloading. Failure to have adequate assistance available may result in a failed delivery and a redelivery charge.

Delivery Scheduling

Once your order is ready for dispatch, we will contact you to arrange a suitable delivery date. We will provide an estimated delivery window (AM or PM where possible). Please ensure someone is available at the delivery address on the agreed date.

If you need to reschedule a delivery, please notify us at least 48 hours in advance. Late cancellations or failed deliveries may incur a redelivery charge.

Collection

Collection from our London facility is available by prior arrangement. Please contact us to arrange a collection date and time before attending.

Collection address: UK Sealed Units Ltd 160 City Road, London, EC1V 2NX

Damaged Goods

All orders are carefully packaged and inspected before dispatch. In the unlikely event that your order arrives damaged, you must:

  1. Note the damage on the delivery driver's paperwork before signing
  2. Take photographs of the damage immediately upon delivery
  3. Contact us within 24 hours of delivery at info@uk-sealed-units.co.uk or 020 8050 6212

We cannot accept damage claims reported more than 24 hours after delivery. Claims submitted without photographic evidence and a signed note of damage on delivery paperwork may not be accepted.

Contact

For any delivery queries, please contact us: Email:info@uk-sealed-units.co.uk Phone: 020 8050 6212Address: UK Sealed Units Ltd, 160 City Road, London, EC1V 2NX