Privacy policy

 

PRIVACY POLICY

UK Sealed Units Ltd — Privacy Policy Last updated: August 2026

Who We Are

This website is operated by UK Sealed Units Ltd, a company registered in England and Wales. Our registered address is 160 City Road, London, EC1V 2NX.

Contact: Email: info@uk-sealed-units.co.uk Phone: 020 8050 6212

For the purposes of UK GDPR and the Data Protection Act 2018, UK Sealed Units Ltd is the data controller of your personal information.

What Information We Collect

We may collect and process the following personal information:

  • Contact details — name, email address, phone number, delivery address, billing address
  • Order & transaction information — products ordered, dimensions and specifications submitted, payment details (processed securely via Shopify Payments — we do not store card data)
  • Quote request information — measurements, project details, photos or sketches submitted via our quote forms
  • Communications — emails, phone enquiries, and messages sent to us
  • Device & usage data — IP address, browser type, pages visited, time on site (collected automatically via cookies)

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and quote requests
  • Communicate with you about your order, delivery, or enquiry
  • Send you relevant marketing communications (only where you have consented or we have a legitimate interest — you can opt out at any time)
  • Improve our website and services
  • Comply with our legal obligations

Our lawful bases under UK GDPR:

  • Contract — processing necessary to fulfil your order or respond to your quote request
  • Legitimate interests — improving our services, fraud prevention, direct marketing to existing customers
  • Legal obligation — where required by law (e.g. tax records)
  • Consent — where you have explicitly opted in (e.g. marketing emails)

Who We Share Your Information With

We do not sell your personal data. We may share it with:

  • Shopify Inc. — our e-commerce platform provider (data may be processed outside the UK; Shopify uses Standard Contractual Clauses for international transfers)
  • Delivery partners — pallet couriers and logistics providers, solely to fulfil your delivery
  • Payment processors — Shopify Payments / Stripe for secure payment processing
  • Professional advisers — accountants, solicitors, where legally required
  • HMRC and regulatory authorities — where required by law

All third parties are required to handle your data securely and in accordance with applicable law.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. These include:

  • Essential cookies — required for the website to function
  • Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics)
  • Marketing cookies — used to show relevant ads (e.g. Meta/Facebook Pixel)

You can manage your cookie preferences via your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with our legal obligations:

  • Order and transaction records: 7 years (HMRC requirement)
  • Quote requests and enquiries: 2 years from last contact
  • Marketing preferences: until you withdraw consent

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Erase your data ("right to be forgotten"), where applicable
  • Restrict or object to processing in certain circumstances
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at info@uk-sealed-units.co.uk. We will respond within 30 days as required by UK GDPR.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns directly before you contact the ICO — please reach out to us first.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date revised accordingly. Material changes will be communicated to you where required by law.